When, how and why you should create your Customer Success strategy?

Digitech Leader Series - Peter Davies (Customer Success)

Paul Foster who heads up Skylan Recruitment Ltd speaks to Peter Davies, a seasoned leader in Customer Success joined us on our DigiTech Leaders Series to give us the answers. 0:57 Learn about Peter Davies background on Customer Success He started on 2007/2008 as a Wealth Manager at Wells Fargo. After that he joined TechSpace which…

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Do virtual meetings strengthen relationships with customers/clients?

Video meetings with my customers & clients before the lockdown would involve some simple preparations,  Wifi solid? Office door closed? Phone on silent? Ready! Working from home,  the preparation is far more complex.  Now I have to inform my wife about my virtual meetings, hope my eight year old daughter doesn’t ask me any questions…

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Five biggest mistakes Leaders make when onboarding new hires

If you are a Founder, CEO or a Team Leader, onboarding is something you have to get good at. The likelihood is that you are part of a startup, fast-growth, scale-up and you might not have a HR function to help support you, it comes down to you, it’s your responsibility. When it comes to…

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